Legacy enterprise transformation

01

The challenge

A mature utilities organisation operating water, wastewater and infrastructure services required transformation from a largely non-IT-enabled operating environment toward data-driven decision-making and long-term sustainability planning.

02

The mandate

Establish the strategy, technology direction and enterprise foundations required to shift operational, commercial and sustainability decisions onto a data-driven basis.

03

What was done

Led / contributed to digital transformation, knowledge management, technology strategy, enterprise systems and future-oriented operating planning. Connected business strategy, technology and sustainability objectives.

Key complexities

01Legacy operational culture and long-lived asset base
02Balancing operational continuity with digital ambition
03Sustainability and ESG considerations in operating decisions
04Concessions, infrastructure lifecycle and long-horizon planning

04

Outcome

Established the foundations for data-driven decision-making and greater alignment between business strategy, technology and long-term sustainability objectives.

Disciplines engaged

StrategySystemsTransformationSustainability planning

05

Insight

In asset-heavy institutions, data does not become an advantage on day one. It becomes an advantage the day someone can trace an operating decision back to the evidence that produced it.

Related experience