National-scale digital banking transformation — Case Study

01

The challenge

A national postal network required modern banking capability across a geographically distributed network of approximately 150,000 locations, including remote and low-connectivity sites.

02

The mandate

Establish core banking capability, last-mile connectivity and the technology foundations required for digital banking services across the network at national scale.

03

What was done

Contributed to the deployment of a core banking platform and system integration programme spanning branch, agency and last-mile locations. Coordinated architecture, connectivity, integration and delivery decisions across a large public-sector environment.

Key complexities

01Geographical distribution across urban, rural and remote environments
02Institutional coordination between a national operator, delivery partners and multiple technology vendors
03Balancing modern digital ambition with legacy operating reality
04Programme value of approximately INR 700 Crore

04

Outcome

Enabled digital banking services across a very large distributed network and established the technology, connectivity and integration foundation required for service delivery at national scale.

Disciplines engaged

StrategySystemsProgramme governanceVendor managementTransformation

05

Insight

Large-scale digital transformation is never only a technology deployment. It is architecture, connectivity, operating model, integration, stakeholder alignment and execution — all of them, at national scale.

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