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StrategySystemsTransformation
150,000+locations
National-scale digital banking transformation
150,000+ locations · national banking network
Open case studyCase study · 07 / 18Systems · Transformation
National disaster management & command centre
Multi-agencycommand integration
01
The challenge
Emergency response required integration of multiple agencies, intelligence sources and services that historically operated on their own channels and their own information.
02
The mandate
Establish command-centre capability capable of integrating police, hospitals, ambulance services, local intelligence, government ministries, emergency response, and information from technology platforms and social media.
03
What was done
Established command-centre capability integrating multiple agencies, information sources, communication channels and emergency-response workflows in a single operating environment.
Key complexities
- 01Multi-agency integration and information governance
- 02Real-time coordination requirements
- 03Institutional trust between historically separate agencies
04
Outcome
Created an integrated operational environment for coordinated emergency response and information management across multiple agencies.
Disciplines engaged
SystemsTransformationGovernanceInstitutional coordination
05
Insight
Command centres do not succeed because of screens. They succeed because the agencies looking at them are willing to act on the same picture.
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